Jetts Kirkstall Road - Reformer Pilates Terms & Conditions

Reformer Pilates Credit Usage

• All Reformer Pilates class credits are valid for 3 months (90 days) from the date of purchase.
• Any unused credits after this period will automatically expire and cannot be refunded, transferred, or extended.
• It is the member’s responsibility to schedule and attend sessions within the validity period.

Class Booking Policy

• All instructor-led Reformer Pilates classes must be booked in advance via the booking system.
• Bookings are subject to availability and are allocated on a first-come, first-served basis.
• A valid credit must be available on your account at the time of booking.

Cancellation Policy

• Members may cancel a booked class up to 4 hours before the class start time without penalty.
• If a cancellation is made less than 4 hours before the class starts, the class credit will be forfeited.
• Failure to attend a booked class (no-show) will also result in loss of the credit.

Late Arrival Policy

• Members are required to arrive at least 5–10 minutes before class.
• Late entry may not be permitted once the class has started, for safety and disruption reasons.
• If refused entry due to late arrival, the class credit will still be deducted.

Waitlist Policy

• If a class is fully booked, members can join a waitlist.
• If a spot becomes available, members will be automatically added and notified.
• Standard cancellation rules apply once a waitlisted booking is confirmed.

Health & Safety

• Members must inform the instructor of any injuries, medical conditions, or pregnancy prior to class.
• Participation is at your own risk, and members should ensure they are fit to exercise.
• Proper attire (including grip socks) must be worn at all times.

Conduct & Studio Etiquette

• Members must treat staff and other participants with respect at all times.
• Mobile phones should be silenced during classes.
• Equipment must be used correctly and returned in good condition after use.
• Disruptive behaviour may result in removal from the class without refund.

Transfers & Refunds

• Credits are non-transferable, non-refundable, and cannot be exchanged for cash or other services.
• Exceptions may be made at management discretion in cases of:
  Medical emergencies (with documentation)
• Exceptional circumstances

Instructor Cancellations

• In the rare event the instructor cancels a class, affected members will have their credit returned or extended accordingly.
• The gym is not liable for any additional costs or inconveniences caused.

Policy Acceptance

• By purchasing Reformer Pilates credits or booking a class, members agree to comply with this policy.
• The gym reserves the right to amend this policy at any time.
• Updated versions will be communicated to members.